Published: Mon, September 10, 2018
Finance | By Cynthia Curry

British Airways apologises after 380,000 customers hit in cyber attack

British Airways apologises after 380,000 customers hit in cyber attack

Data security expert Trevor Reschke said that like any website which sees large volumes of card transactions, British Airways was a ripe target for hackers.

British Airways customers have shared their anger at the airline's "bizarre" handling of a data breach which compromised around 380,000 card payments over a 15-day period.

The theft of data took place between August 21 and September 5 and the attackers managed to compromise both the ba.com web site and the airline's mobile app.

In a statement, an ICO spokesperson said: "British Airways has made us aware of an incident and we are making inquiries". Cruz said the British Airways informed customers affected by the attack on Thursday and advised them to contact their bank or credit card provider and follow their recommended advice. "We have notified the police and relevant authorities", the statement said. We will continue to keep our customers updated with the very latest information. No passport or travel details were stolen.

The airline added that customers due to travel could check in online as normal. The airline said last week that about 20,000 customers may have had personal information compromised before all 1.7 million accounts were locked down. BA claims it did not store CVV numbers-that's banned under worldwide standards, the BBC points out-so card details were probably "intercepted, rather than harvested from a BA database".

2 guys hung up a poster of themselves at McDonald's
We applaud these students' creativity and hope to see them in our restaurants again soon", the owner said. They then ordered a giant poster to their home and planned their prank.

Shares in British Airways owner IAG were down over 4% shortly after the London Stock Exchange opened, before settling 2% lower.

The airline took out full-page adverts in Friday's newspapers apologising for the breach.

BA said that all customers affected by the breach have been contacted and the breach only affects the people who bought tickets during that time frame.

Mr Cruz said at the time BA had been hit by a "major IT system failure" that caused "very severe disruption to our flight operations worldwide".

Following the news that British Airways has been affected by a data breach, Mark Adams, Regional Vice President of UK & Ireland at Veeam, commented: "While many will focus on the negative consequences of this data breach, the fact British Airways reported it so quickly is a positive. I'd rather fly easyJet - at least they don't pretend to be anything more than a budget airline and the cabin crew smile!" I've not heard from them on this and I've just had to cancel the card I used.

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